Shipping, returns & policies

Shipping/returns/policies

Return in case of damage or non-compliance of the products
In case of damage or non-compliance of the products received versus the ordered products, the Customer may return it within ten (10) days from the date of reception in the original packaging (in case of non-compliance) or in appropriate packaging (in case of damage) to the following address :  

Les Importations Paris | Québec
1871 Père-Lelièvre
Québec (QC) G1P 2W6
Canada

The Customer is required to attach a letter in which he explained the order references, the date of the order, the date of reception of the parcel as well as the detailed reasons to return this shipment, together with proof of purchase.
Returned products must be purchased by mail order via the website and not in one of our stores.
In the event of a return for damage or non-compliance, the cost of return will be refunded to the Customer. 

Upon receipt of the damaged or non-conforming product, an email will be sent to the client asking him to choose between the option of a full refund or exchange the damaged or non-compliant product with the product in good condition and meets the customer expectations. In the absence of response from customer within fifteen (15) days of the email sending, the Customer will be deemed to have opted for a refund.
Subject to the foregoing, exchange or refund, as appropriate provisions are made within thirty (30) days of receipt of damaged or substandard products at this address: Les Importations Paris | Québec, 1871 Père-Lelièvre, Québec, G1P 2W6. 

Return undamaged or non-compliance
For any other comments or return without damage or non-compliance, please contact us by email at the following address info@lysparisienprofessionnel.com.

Terms of Sale

The prices on the Site are quoted in Canadian dollars and may vary during the year. Products ordered on the Site are at the current rate when the order is placed.

Prices reflect applicable taxes on the date of the order. If the rate should be changed, those changes will be reflected in the price of items without informing the client beforehand.
Our special offers are valid only for the period that we mention on a case by case basis and only within the limits of available stocks. 

Prices and special offers available on the website are valid only for products sold online and can not be applied to products sold in stores, and vice versa. 
Lys Parisien Professionnel reserves the right to modify at any time the Terms and Conditions. The Customer will be notified by display on the Website.
If he doesn't approve the amended Terms of sale, he shall cease to place orders on the Website. Otherwise, the Customer is deemed to accept the Terms and Conditions as amended.

Any order implies explicit and irrevocable acceptance of the prices and descriptions of products available for sale.
The Client declares before placing an order to have read and accepted the Conditions of irrevocably at the date of the order.

After completing and validated his order, the Customer shall verify the details and the total price of the order that can confirm or change in error.
Once he confirms the order by clicking on the button "Send order", it is definitely over and engages the Client. An order number is then assigned him, he must conserve it.
The Customer is obliged to pay the amount shown at the end of the verification process, as well as shipping costs as set out in the Conditions of Sale in the article "Delivery".
The Customer receives, within 24 hours, through email, a receipt summarizing the order. The Customer acknowledges that this email, including information from the registration of the order, is evidence of the nature of the agreement and the date. The order is definitively taken into account by Lys Parisien Professionnel that as full payment of the amount invoiced for the order.

You agree not to resell the products purchased under this agreement, or transfer your rights hereunder without the prior written consent of Lys Parisien Professionnel. 

Delivery

Lys Parisien Professionnel will ship your order - at the address indicated by the Customer during the order process - within 5 working days and can not be held responsible for delays in delivery caused by the mailing. Lys Parisien Professional gives itself the right to extend this period in case of major elements (as the intense cold) that could cause damage to the product during shipping. Any useful precision in the delivery of the package must be made by the Client.

The shipping costs will be displayed at the purchase of products on this website. You are responsible for federal and provincial taxes related to shipping and you agree to comply with all export laws of Canada applicable to products purchased or received under the agreement.

Lys Parisien Professional uses the services of a third party shipping service provider to ship its products. Therefore, Lys Parisien Professionnel will not be responsible for any loss, damage (direct or indirect) or expense attributable to shipping. 

For now, Lys Parisien Professional offers delivery exclusively in Canada, the US and France. If however you wish to order and you live outside the countries listed above, please email to the following address info@lysparisienprofessionnel.com.

We offer for Canadian residents to reduce the delivery cost if the customer's order reaches a certain amount. For any order placed by a Canadian resident with a value of $ 25.00 or more, the customer will only pay $ 5.00 for shipping. For any order placed by a Canadian resident with a value of $ 50.00 or more, delivery is free for this order.

After-sales service

For any other matter relating to products or ordering, please send an email to the following address info@lysparisienprofessionnel.com.

Privacy Policy

This statement discloses the practices and privacy policies for Lys Parisien Professionnel website. If you have any questions about these practices and policies, please send us an email to info@lysparisienprofessionnel.com.

Lys Parisien Professionnel respects your personal privacy. We believe that the safety of your personal information is an important part of our work, and we strive to protect any personal information you provide to us. If we ask you to provide us with personal information, we will let you know why we intend to use this information. Your personal information will not be assigned or sold to third parties for any reason whatsoever.

Security and online orders informations

If you order online, all we need is necessary information to complete the order process and invoicing. We also share personal information of our users with external shipping companies as well as credit card companies to charge you and ship your order. However, we do not provide any other information to that effect. We may also use the information to contact you regarding your order.

Secure transaction
Lys Parisien Professionnel uses PayPal for a secure transaction process. No information is stored on our server. For more information, please consult the politiques de confidentialité de PayPal.